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You're most welcome and I am glad, that our videos helped you. Best Regards, Alex

They had to chose some way to differentiate between the two types of changes. Probably could have used other words as well. But there is now telling why exactly these two terms have been chose, altough there may be may ways to interpret them. That's why it is best to concentrate on their definition instead of the meaning of the words.

You're most welcome :) I am happy, that you liked our videos and my style and I am glad that the videos helped you. Cheers, Alex

That is a very interesting point of view. Would you mind elaborating a bit more on what you mean?

@@valueinsights "You as a customer" Why am I a customer? Is ITIL about how to be a customer? You can describe customer behavior without this. The only "you" in these videos should be me, the person learning ITIL.

@@shuffinginoblivion You are always both a customer and service provider. ITIL is not directly about either, but it is about how value should be co-created between customer and service provider.

:D thanks a lot Felix. Much appreciated. I am glad, our videos helped you passing the exam with such a great score. Cheers, Alex

In that case my mission is accomplished :) Thank you so much for your kind comment. I am happy, that our videos helped you pass the exam. All the best, Alex

Hi Sean Thank you so much for your kind feedback. I am glad, that our videos helped you pass the exam with such a nice result. So congratulations and welcome to the community. All the best, Alex

Keeping our fingers crossed for you 🤞 hope everything goes well. Cheers, Alex

I passed with a 95%!!!!! These videos really helped a lot, easy to digest and informative

@@dylanbingham1776 Congratulations Dylan! What an amzing result. I am happy our videos helped you. All the best, Alex

Yep, it still is. There have not been any changes to the syllabus since they have been uploaded. The exam question pool has not been extended either. All the best, Alex

Hello @jeevmlokii4937 thank you for your question! Here is an explanation regarding the first question in video 2: This question pertains to the purpose of the daily Scrum. According to the Scrum Guide, the daily Scrum serves to "inspect progress towards the Sprint Goal and adapt the Sprint Backlog as necessary, adjusting the upcoming planned work". In other words, it is a time for the developers to come together and discuss their progress, identify any obstacles, and adjust their plans for the day in order to achieve or get closer to the Sprint goal. While it is important to note that the daily Scrum does involve providing updates on individual tasks, its main focus is not simply to give a status update. Instead, it is a collaborative effort to assess where we currently stand, determine where we want to be, and make any necessary adjustments to our work in order to reach our goal. Therefore, the primary purpose of the daily Scrum is to facilitate progress towards the Sprint goal, rather than just sharing individual updates. I hope this explanation clarifies the purpose of the daily Scrum for you. If you have any further questions, please feel free to ask!

Thank you very much for your feedback. I really hpe you passed your exam. Let us know! Cheers, Alex

@@valueinsights Thanks, and I did! Needed 20 minutes to get that sweet pass screen.

@@themevrouwdewi Congratulations and welcome to the club :D I am glad you made it. Cheers, Alex

Hi Ariel Thanks so much and you're very welcome :) Cheers, Alex

Hi Brent Sure, here: drive.google.com/file/d/186moGCmlfHFSLNzXghoWjUMnqtqMjiUa/view?usp=sharing Cheers, Alex

@@valueinsights Amazing! Thank you!

@@brentthomas7736 No problem!

Hey Joshua Congratulations and thank you very much for your kind feedback. I am happy, that our videos helped you pass your exam. All the best, Alex

You're most welcome and congratulations. I am happy, that our videos helped you! Cheers, Alex

Well, because that is exactly the point. It helps people remember in most of the cases.

Thank you so much Ahmad for your generous contribution. It is highly appreciated. All the best, Alex

Thank you so much :) I am happy, that you enjoyed the videos. Cheers, Alex

Keeping our fingers crossed for your exam. I hope, that our videos will help you. All the best, Alex

You're most welcome :) Happy to help. Chssers, Alex

Such a great result! Congratulations and welcome to the community. I am glad our videos helped you. Cheers, Alex

Congratulations on passing your exam. I am happy, that our videos helped you with it. All the best, Alex

Yes, we still receive a lot of feedback, that the videos are still valid and helping people to pass the exam. The syllabus has not been changed and the exam question pool has not been extended. All the best, Alex

@@valueinsights thanks Alex

Thank you so much for your support. Very much appreciated!

Hi Roland Congratulations and welcome to the community! I am glad our videos helped you on your journey. All the best, Alex

Hi Bri I am very sorry, but the only option is if you go to peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 scroll to the bottom and select the smalles package. But I guess, this is what you already found. Besides that, you could get a package from an accredited vendor, which is still cheaper and may contain more, that the PeopleCert package. For example, you could have a look at our package. valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ It is approx. USD 570 (thanks to out partner pricing) and contains our accredited eLearning material, slides, mock exams and a free retry of the exam if the first try fails, Hope this helps, otherwise let me know. Happy to help. Cheers, Alex

Thanks a lot Sahil for your great feedback. I appreciate you taking the time to let us know. All the best, Alex

I am always glad if I can help :) So congratulations and thank you very much for your kind feedback. Cheers, Alex

Hi Aaron Wow, thank you so much for your contribution. I believe this is the most we ever received :D So I can honestly tell you that it is very much appreciated. All the best, Alex

Hi Dejene I am so glad that our videos helped you pass your exam. Congratulations on the great result. It always brightens my day when the videos are well received. All the best, Alex

Hi, How did you register for just the exam? I went to sign up and they want me to purchase the training material and exam voucher...

@@brimolizon3716 Hi Bri I am very sorry, but the only option is if you go to peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 scroll to the bottom and select the smalles package. But I guess, this is what you already found. Besides that, you could get a package from an accredited vendor, which is still cheaper and may contain more, that the PeopleCert package. For example, you could have a look at our package. valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ It is approx. USD 570 (thanks to out partner pricing) and contains our accredited eLearning material, slides, mock exams and a free retry of the exam if the first try fails, Hope this helps, otherwise let me know. Happy to help. Cheers, Alex

Hi @brimolizon3716, I purchased the training material along with the exam voucher.

Hi Alex, would you help by providing PMP training ?

Congratulations on passing the exam! I am happy our videos helped you. All the best, Alex

Hi Ryan And thank you from the bottom of my heart for your amazing feedback. I am really happy, that our videos helped you pass the exam. And congratulations on your great result. All the best, Alex

Hi Paul You're most welcome. I am happy you found out content to be helpful. If you are every in Switzerland, let me know. There are amazing places to hike. Cheers, Alex

You're very welcome. Happy to help. Cheers, Alex

Hi Abel Wow, congratulations on your great result. I am so glad, that our videos helped you get a better understanding on the matter. Wishing you all the best and thanks a lot for your kind feedback. Cheers, Alex

Well, I am happy I could help :D and I appreciate your amazing feedback very much. Cheers, Alex

Wow, congratulations on your great result. I am glad, that our videos helped you! All the best, Alex

Thank you so much for your kind feedback. It is so interesting to get a little insight into the lives of people watching our videos. And I am especially happy, that our videos helped you in your situation. Keep rocking and all the best, Alex

Thank you so much for your feedback. I am happy you think so. All the best, Alex

You're most welcome and congratulations! I am happy, that our materials helped you. Cheers, Alex

Glad you like it, thanks! Cheers, Alex

Hi Robbie Thank you so much for your kind feedback. I am happy, that you liked or videos and we keep our fingres crossed for your exam. Let us know how it went. All the best, Alex

You're most welcome :) Cheers, Alex

Well, I can relate to that. That's why I decided to create this material. Hopefully, it helped you at least a bit in comprehending the material. All the best, Alex

Thank you very much for your feedback, but the idea was, that people have a chance to think about the correct answer, therefore I did not want to make the answer visible on first sight. Best Regards, Alex

Wow, perfect score. Congratulations and I am so happy, that our videos helped you. Cheers, Alex

Thanks a lot, appreciate it :)

Hi The answer to this questions is not supposed to be an activity. It is about how the the practice supports a certain value chain activity. So basically it asks, what configuration management can do to support deliving and supporting our services. And this can be done best by providing relevant information about our CIs. Hope this helps clarifying. Cheers, Alex

@@valueinsights Thank you!